Refund page

Refund Policy

Effective Date: 23-01-2022
Website: http://alabbaracrepair.local

At Al Abbar AC Repair, we aim to provide reliable and high-quality AC repair and maintenance services. This Refund Policy explains the conditions under which refunds may be issued.

1. Service-Based Business

Our business provides on-site services such as AC repair, maintenance, and installation. Once a service has been performed, it is generally considered completed and non-refundable.

2. No Refund After Service Completion

We do not offer refunds once:

  • The service has been fully completed
  • The technician has finished the assigned job
  • The customer has approved or accepted the work

However, we remain committed to customer satisfaction and will review any concerns if reported promptly.

3. Before Service Start (Cancellation Refunds)

If a customer cancels a booking before the service has started:

  • A full refund may be issued if no technician has been dispatched
  • If a technician is already on the way or has arrived, a partial charge may apply
  • Emergency or urgent booking fees (if applicable) may be non-refundable

4. Unsatisfactory Service

If you are not satisfied with the service provided, you must contact us within 24ā€“48 hours of service completion.

We may:

  • Revisit the site to inspect the issue
  • Provide corrective service at no additional cost (if applicable)
  • Offer partial refund in special cases after evaluation

Refunds are not guaranteed and are issued only after proper inspection and approval.

5. Service Warranty Cases

If a service includes a warranty, issues covered under warranty will be repaired free of cost within the warranty period instead of issuing a refund.

Warranty does not apply in cases of:

  • Misuse or negligence
  • External damage after service
  • Unauthorized repair or modification by others

6. Non-Refundable Situations

Refunds will not be issued for:

  • Completed services
  • Change of mind after service completion
  • Issues not related to our service work
  • Customer providing incorrect or incomplete information
  • Natural wear and tear or unrelated system faults

7. Payment Disputes

If you believe there is an issue with billing or payment, please contact us first before raising any dispute. We are committed to resolving concerns fairly and professionally.

8. Contact Us

For refund requests or service-related concerns, please contact us through the details provided on our website. We aim to respond as quickly as possible.

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